Location : Finland, Sweden, France, Ireland
Department : Operations Customer and Employee Journey
Reports To : Head of the Customer and Employee Journey
Overall Position Summary
As the AI Business Lead, you will lead the transformation of operational processes through the strategic use of data, AI, and intelligent automation. Acting as a business partner to operational teams, your role is to identify inefficiencies, propose data-driven innovations, and ensure successful implementation of scalable, value-creating solutions.
Objective
Your objective : to make our daily operations smarter, faster, and more competitive by aligning automation transformation initiatives with business goals. You will be reporting to the Head of Customer and Employee journey and be a key member of the pillar management team.
What You’ll Be Doing
- Strategic Foresight & Opportunity Mapping : Stay current with global market trends and identify high-value opportunities for AI and predictive analytics.
- Leadership & Influence : Lead the dialogue with stakeholders across the organization, ensuring our AI initiatives are well-articulated and embraced at all levels.
- AI & Data Solution Design : Translate operational challenges into AI-ready use cases.
- Program Execution & Value Realization : Act as the business lead for AI transformation projects from inception to delivery.
- Continuous Learning & Innovation Culture : Promote agile working methods and organize learning sessions to keep teams informed about evolving AI trends and practices.
What You’ll Bring
Experience : Several years in leading teams within an international matrix organization, focusing on project management and transformation in data or tech-driven environments.Leadership Skills : Strong people management abilities, with a knack for facilitating change and fostering a collaborative atmosphere.Business Acumen : A proven track record in translating complex challenges into actionable, impactful solutions.Technical Knowledge : Familiarity with data analytics, process automation, and AI use cases in operations.Communication Skills : Excellent presentation and facilitation skills with the ability to influence stakeholders at all levels.Problem-Solving Attitude : A proactive and innovative mindset, capable of navigating ambiguity and managing multiple priorities in a fast-paced environment.We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics.
Who We Are
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide.
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