Sonka Resort Manager

Sonka Resort is looking for an experienced, hands-on Resort Manager to lead day-to-day operations, develop our team and help shape the resort’s next stage of growth.

Part of Arctic GM Experiences Oy, Sonka is a premium lakeside retreat in Rovaniemi in Finnish Lapland, bringing together panoramic mirror houses, private villas and authentic Arctic experiences. Thoughtful hospitality, attention to detail and a close connection to nature define the experience we want every guest to enjoy.

We are looking for a hospitality professional who leads by example, takes responsibility and combines a warm, guest-focused approach with strong operational and commercial judgement. You will keep the resort running smoothly, support your team and maintain consistently high standards across every aspect of the guest experience — while working closely with management on improvements and future development.

Tasks

• Lead day-to-day resort operations, coordinating reception, housekeeping and maintenance, setting clear priorities and ensuring effective teamwork and handovers.
• Take ownership of the complete guest experience, from booking and pre-arrival communication through to departure, maintaining high service standards and resolving guest concerns promptly and professionally.
• Oversee reservations, booking systems, availability and rates, ensuring accuracy across sales channels and working with management to strengthen occupancy, revenue and overall commercial performance.
• Maintain high standards across the property, conducting regular inspections, following up on maintenance and repairs, and ensuring accommodation and shared areas are consistently clean, welcoming and well presented.
• Manage the resort’s guest-facing information and digital presentation, keeping property descriptions, photographs, booking details and practical guest information accurate, consistent and up to date.
• Develop the team and improve operating routines, providing clear guidance, supporting staff and implementing practical improvements that make daily operations more efficient and reliable.
• Work closely with Arctic GM management and operational teams, coordinating resort services with Arctic experiences, reporting operational priorities and challenges, and supporting Sonka’s continued development and growth.

Requirements

• Proven operational management experience in hotels, resorts or a comparable hospitality environment, with the ability to run a busy operation and maintain consistently high standards.
• Confident, supportive leadership, with the ability to set clear expectations, develop your team and create a culture of cooperation and accountability.
• A structured, reliable and hands-on approach, combining strong organisational skills with a willingness to support the team in day-to-day operations.
• Initiative and sound judgement, with the confidence to take ownership, work independently and make practical decisions without constant direction.
• A genuine commitment to guest satisfaction and quality, with close attention to detail and a calm, solution-oriented approach to guest concerns and changing priorities.
• Fluent English and strong communication skills, enabling you to work effectively with international guests, colleagues and service partners.
• A valid Category B driving licence recognised in Finland.
• The existing legal right to work in Finland, without requiring employer-sponsored work authorisation.

Experience in resort operations, international hospitality, high-volume environments or winter destinations is an advantage.

Benefits

• A year-round management role with real responsibility and influence, offering the opportunity to build lasting improvements rather than focus on a single season.
• The trust and independence to lead, with room to develop your team, establish effective working practices and turn well-considered ideas into action.
• Close collaboration with company management, giving you a direct voice in operational priorities, business improvements and plans for the resort.
• An important role in Sonka’s next stage of growth, helping shape the guest experience, service standards and team culture of a distinctive lakeside resort in Finnish Lapland.

Help shape the future of Sonka Resort. We look forward to your application!

Arctic GM — The Original Aurora Hunters® — brings together Arctic adventure and premium hospitality. Rooted in 20 generations of Lapland family heritage dating back to the 1600s, we combine a deep connection to the North with an ambitious vision for the future.

We create Northern Lights adventures and authentic Arctic experiences in Rovaniemi, Levi, Tromsø and Kiruna. Our hospitality offering also includes Sonka Resort, a lakeside retreat in Rovaniemi with panoramic mirror houses and private villas.

Behind every memorable adventure and stay are the people who make it happen. Our team brings together guides, hospitality professionals and colleagues in guest services, operations and sales — each playing an essential role in delivering thoughtful service and exceptional experiences.

As we grow, we welcome people who take initiative, support their colleagues and take pride in doing things well. Whether you are leading an adventure, welcoming guests or working behind the scenes, your contribution helps shape how people experience the Arctic.