Role: Customer Experience Specialist (Finnish & English) Location: Sofia, Bulgaria Type: Full-time (40h/week) Start Date: September 2025 Are you fluent in Finnish and English and ready to combine your language skills with an exciting career abroad? Our client is seeking a Customer Experience Specialist to join their international team in Sofia, Bulgaria. This role offers a chance to grow professionally while living in one of the most affordable and vibrant capitals. About the Role As a Customer Experience Specialist, you'll be the trusted advisor for users of world-leading digital products. Whether by phone, email, or chat, you'll help customers solve issues, maximize their product use, and enjoy a smooth experience. Don't worry if you don't have a tech background our fully paid training program will provide all the knowledge and tools you need to thrive. Key Responsibilities Deliver professional and friendly support across multiple communication channels. Use CRM systems, ticketing platforms, and internal tools to manage cases efficiently. Troubleshoot customer inquiries within defined service levels. Consistently meet performance targets such as resolution rates, response times, and customer satisfaction. Collaborate with colleagues to share insights and best practices. Participate in regular training and stay updated on new products and features. What You'll Need Fluency in Finnish and English (written and spoken). Excellent communication and interpersonal skills. Strong active listening and problem-solving abilities. Willingness to follow structured processes and adapt to new tools quickly. Self-motivation and a genuine passion for helping others. What's on Offer Competitive salary with stable career progression. Relocation package : financial support for flights, hotel stay, and housing assistance. Flexible contract options , including part-time. Fully paid training no tech background required. Additional health insurance and access to over 50 lifestyle benefits. Supportive, multicultural work environment where growth and teamwork are celebrated. Employee referral program and bonuses. Why Bulgaria? Bulgaria offers a unique blend of opportunity and lifestyle: Affordable cost of living , letting your salary go further. Rich cultural life with festivals, history, and vibrant nightlife. Nature within reach ski resorts, beaches, and hiking trails. Dynamic expat community in Sofia and beyond. Strategic location with easy travel access across Europe. This role is more than a job it's a chance to grow your career while experiencing life in a welcoming, diverse, and affordable European country. About the Company Our client (NYSE & TSX: TIXT) employs over 4,600 people in Bulgaria and is recognized globally for delivering customer experience, AI, and digital solutions. They are committed to growth, inclusion, and employee well-being. Equal Opportunity Statement: The company embraces diversity. All qualified applicants will be considered without regard to race, gender, age, religion, disability, or sexual orientation. If you're ready to start a new chapter abroad, apply today and join the team in Sofia this September!
Customer Experience Analyst Finnish | Relocation Assistanceto Sofia • Greater Helsinki, Finland
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