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Patrique Mercier Recruitment By Nellie
Finnish Speaking Customer Success SpecialistPatrique Mercier Recruitment By Nellie • FI
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Finnish Speaking Customer Success Specialist

Finnish Speaking Customer Success Specialist

Patrique Mercier Recruitment By Nellie • FI
30+ päivää sitten
Työn tyyppi
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Työkuvaus

Patrique Mercier Recruitment FR is thrilled to announce a new opening for a Finnish Speaking Customer Success Specialist. This role is perfect for individuals who are passionate about customer service and dedicated to ensuring that our Finnish-speaking clients achieve their desired outcomes!


Responsibilities

  • Serve as the primary contact for Finnish-speaking customers, providing exceptional support through phone, email, and chat.
  • Respond to customer inquiries in a timely and accurate manner, offering expert guidance on our products and services.
  • Establish strong relationships with clients to understand their needs and help them maximize the benefits of our solutions.
  • Effectively resolve customer complaints, ensuring a positive experience and fostering customer loyalty.
  • Document interactions and feedback in the CRM system to support ongoing improvements and follow-ups.
  • Work collaboratively with internal teams to identify upselling opportunities and enhance overall customer engagement.
  • Stay informed on new products and industry trends to provide the best support possible.

Requirements

  • Fluency in Finnish and English, both written and verbal.
  • Relevant experience in customer service or customer success roles is strongly preferred.
  • Excellent communication skills and a commitment to customer satisfaction.
  • Strong problem-solving capabilities and a proactive approach to customer issues.
  • Highly organized with great attention to detail.
  • Familiarity with CRM software and standard office tools.
  • A positive attitude and a genuine passion for helping customers succeed.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
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Finnish Speaking Customer Success Specialist • FI

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