Finnish Speaking Customer Loyalty Advisor

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Finnish Speaking Customer Loyalty Advisor. This position is ideal for individuals who are enthusiastic about customer service and dedicated to creating a loyal customer base through exceptional support.

Responsibilities

• Provide superior support to Finnish-speaking customers, focusing on fostering strong and lasting customer relationships.
• Address customer inquiries concerning accounts, products, and loyalty programs with professionalism and care.
• Proactively engage with customers to offer updates, resolve issues, and gather invaluable feedback for service improvement.
• Promote loyalty programs, clearly communicating benefits to encourage sustained engagement with the brand.
• Collaborate closely with cross-functional teams to ensure excellent service delivery and effective resolution of customer concerns.
• Gather and analyze customer feedback and loyalty metrics to recommend enhancements in overall customer experience.
• Maintain comprehensive records of customer interactions and insights in the CRM system for ongoing improvement efforts.

Requirements

Benefits