Finnish Speaking Marketplace Customer Representative

Patrique Mercier Recruitment FR is excited to offer a new position for a Finnish Speaking Marketplace Customer Representative. As a vital member of our customer service team, you will play a crucial role in ensuring our Finnish-speaking customers receive top-level support and assistance when using our marketplace.

Responsibilities

• Act as the main point of contact for Finnish-speaking customers, providing exceptional service through phone, email, and live chat.
• Assist customers in navigating the marketplace, answering inquiries related to products, pricing, and order management.
• Effectively resolve customer complaints and queries, ensuring timely resolution and customer satisfaction.
• Document customer interactions thoroughly in our CRM system for accurate tracking and reporting.
• Collaborate with internal teams to share customer feedback and drive service enhancements.
• Stay informed about marketplace updates, promotions, and new products to provide customers with accurate information.
• Participate in team meetings and training, contributing to a positive and supportive team environment.

Requirements

Benefits