Live Operations Coordinator - Games

Overview

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Next Games, founded in 2013 and based in Helsinki, Finland, crafts cutting-edge, approachable games for a global audience inspired by popular Netflix shows and movies and our own fresh ideas. We combine the Finnish game development culture with Netflix's global entertainment culture, embracing the strengths of both and empowering our talented and diverse teams to do the best work of their careers.

The Role

As a Live Operations Coordinator , you will ensure the successful planning, execution, and monitoring of live game deployments, such as in-game live events, game configurations, updates, and experiments, for our studio’s ambitious new game.

You will collaborate with cross-functional teams to operate a dynamic and engaging live service that evolves through constant iteration, creating a compelling and delightful experience that keeps players coming back every day.

Essential Functions / Responsibilities

• Plan, configure, and deploy high-quality live events, content updates, fixes, messaging, and experiments according to the live-service calendar and design pillars, using our live ops tooling.
• Collaborate with artists, designers, producers, QA, localization teams, and other functions to ensure all dependencies for live activities are delivered on time and while meeting quality standards.
• Partner with Product Managers, Player Support, Community, and Analytics to plan and monitor the health and performance of the live service, respond to discovered live incidents, and provide the game team with key insights into the evolving player experience.
• Establish and maintain workflows and best practices for how we run live operations.
• Coordinate timely and high quality delivery of puzzle content from internal and external providers
• Continuously evaluate the effectiveness of our live ops tools and processes, proposing improvements to support our post-launch roadmap.
• Act as a voice of feasibility for the live calendar, helping the team balance ambitious ideas with the practicalities of the schedule.
• Coordinate with the Quality Assurance team to ensure the accuracy and quality of all live activities.

Skills And Abilities

Experience

We aim high here at Next Games and will ask you to do the same. In exchange, you’ll be part of a team that is great to work with, who is dedicated and passionate about what we do.

Our guiding light in growing our team is that we don’t look for a culture fit — we look for what each person brings to our collective skillset, culture and values to make them richer. Will you be the person to make us better?

Apply now.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation / adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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