Solutions Delivery Manager, Flood Insights Product

Overview

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; owning and operating the world's largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 700 employees from nearly 60 countries, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Our satellites acquire images of Earth at any time — even when it's cloudy or dark — providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.

Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We're innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values at ICEYE, and contribute to Making the Impossible possible!

What will you do in this role?

As ICEYE Solutions Delivery Manager, you will grow and lead a team across numerous global time zones to execute on the critical and timely delivery of natural catastrophe products. Your team will include full-time ICEYE employees, external consultants, and outsourced individuals. Today, the core of operations is Flood Insights, which requires 24 / 7 global engagement. We want to both persist this 24 / 7 responsibility, but ensure we maintain a reasonable work-life-balance for employees of your team. You are therefore instrumental in working with senior leadership and product management to architect and execute on the creation of a highly functioning and happy team.

Responsibilities

• Manages the delivery of FI Product ensuring consistency, efficiency and quality across operations
• Monitors performance metrics to assess and identify opportunities to improve operational outcomes
• Analyses and refines operational processes to improve efficiency and enhance solution delivery
• Leads and manages the operational team to ensure alignment with delivery goals and priorities
• Collaborates with internal teams and external partners to address issues and implement solutions
• Establishes and maintains robust contingency plans to address service disruptions
• Communicates across teams daily to ensure alignment with goals and priorities. Acts as a bridge between delivery team and stakeholders providing clear updates on analyses progress
• Documents and tracks quality of deliverables
• Leads initiatives to drive operational excellence
• Provides clear direction, sets expectations and fosters a culture of accountability and continuous improvement
• Collaborates with the Meteorology team and outsourced teams for operational planning. Ensures smooth collaboration between the teams working on flood analysis
• Cooperates on development of training plans and develop individual development plans to enhance teams performance and expertise
• Guides team members empowering them to deliver analyses effectively
• Proactively identifies and addresses risks impacting delivery
• Utilises customer feedback to improve performance. Ensures queries are addressed in a timely manner
• Leads and grows large global team to execute effectively and operationally within SLAs

Requirements

Employment is subject to applicable security screening (incl. SUPO, where required)

Benefits

Finland

Poland

Diversity, equity, and inclusion

At ICEYE, we believe that diversity isn't just a buzzword - it's our greatest asset. We're committed to fostering an inclusive environment where every voice is not only heard but celebrated. We know that diverse perspectives breed innovation and creativity, which is why we actively seek out individuals from all walks of life, backgrounds, and experiences. Whatever your background, we want you to bring your authentic self to the table. Join us and be part of a team where differences are not only embraced but cherished, because together, we\'re stronger.

Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com

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