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Delivery Driver • Finland

Last updated: 1 day ago
Customer Success Unit Leader

Customer Success Unit Leader

MicrosoftFinland
This is a Leadership role part of the Country General Manager board and highly collaborative role responsible for building a culture of technical intensity and customer focus team, with the prevail...Show moreLast updated: 30+ days ago
Job in Germany : Continous Delivery & Test Manager : in

Job in Germany : Continous Delivery & Test Manager : in

enercity AGfinland
Continuous Delivery & Test Manager : in.Gender is not important to us, what matters to us is that you fit in with our culture and the team and are passionate about your job.As a Continuous Delive...Show moreLast updated: 30+ days ago
Demo Tour Representative - Cobra Puma Golf

Demo Tour Representative - Cobra Puma Golf

PUMA Nordic ABFinland HQ
Full-time
Do you love golf and have a passion for sharing your expertise? Cobra Puma Golf Finland is seeking a Cobra Demo Tour Representative to lead our COBRA DemoTour and Custom Fitting days across Finland...Show moreLast updated: 30+ days ago
NetSuite Consulting Practice Manager

NetSuite Consulting Practice Manager

OracleFinland
Oracle NetSuite is reinventing the engagement model for our growing install base of customers.We have created an umbrella subscription service, that provides functional and technical expertise to d...Show moreLast updated: 30+ days ago
Experienced Link Builder

Experienced Link Builder

WLDMFinland
Part-time
SEO Link Builder – Remote – $100–$200 USD per Link (Casino Niche).Can you land powerful backlinks that move the needle—fast?. WLDM is hiring an SEO Link Builder who can deliver high-authority links ...Show moreLast updated: 1 day ago
Sales Representative TAVI

Sales Representative TAVI

AbbottRemote, Finland
As a Sales Representative / Territory Manager TAVI, you will build strong clinical and commercial relationships with key stakeholders in each of your accounts, leveraging Abbott support or offers w...Show moreLast updated: 30+ days ago
B2B Field Sales Managers Finland

B2B Field Sales Managers Finland

Chronos ConsultingFinland
Full-time
If you are looking to make a difference in people’s lives, are driven to succeed and want to join a young dynamic company and become part of our B2B field sales team in Finland or Norway, we want t...Show moreLast updated: 30+ days ago
Payroll Country Owner - Finland

Payroll Country Owner - Finland

AlightFinland
Your candidacy is currently being considered for a requisition for an Alight Inc group company.As you may be aware, Alight has announced intent to divest its Payroll & Professional Services busines...Show moreLast updated: 30+ days ago
International Food Delivery Casting Call - Finnish

International Food Delivery Casting Call - Finnish

CRAFTSMAN+FI
Quick Apply
Summary : Calling all food lovers who can bring energy and personality to the screen.We are working with a large food delivery company. This campaign will involve creating short, engaging video...Show moreLast updated: 30+ days ago
Mapping Regional Manager / Field Management, Operations Management

Mapping Regional Manager / Field Management, Operations Management

SnaphuntFinland
€72,000.00 yearly
Full-time
Work in a company with a solid track record of performance.Join a well known brand within Hospitality.Our client is seeking a Mapping Regional Manager to optimize mapping services and geospatial so...Show moreLast updated: 30+ days ago
Mapping Regional Manager / Field Management , Operations Management - GIS & Mapping.

Mapping Regional Manager / Field Management , Operations Management - GIS & Mapping.

JSANFinland
€72,000.00 yearly
Full-time
JSAN Consulting provides technology consulting and staffing solutions throughout Europe, USA and APAC, and we pride ourselves on our highly professional and service focused approach.Our unique valu...Show moreLast updated: 30+ days ago
Freelance Creative Producer (1-2 Days / Week, Finland)

Freelance Creative Producer (1-2 Days / Week, Finland)

BouFI
Quick Apply
We are looking for a organized and proactive producer with a strong background in creative production, particularly across video and photography projects. In this role, you will oversee the full pro...Show moreLast updated: 2 days ago
Field Competence Development Manager - Learning & Development

Field Competence Development Manager - Learning & Development

KONEFI
Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, ...Show moreLast updated: 6 days ago
Business Development Manager(House Repair Claims)

Business Development Manager(House Repair Claims)

Creditfix Private LimitedFinland
Full-time
Creditfix PVT LTD is managed by highly experienced staff.Specialized in financial, health, IT and Backend for small, mid-size and large businesses as well as banks and finance companies.We have exp...Show moreLast updated: 30+ days ago
Salesforce Data Architect

Salesforce Data Architect

GaldermaFinland
The Customer Data Platform (CDP) Architect is a demonstrated expert in technical and / or functional aspects of customer and HCP engagement that lead to the successful delivery of Marketing Automatio...Show moreLast updated: 30+ days ago
CRA (Level II)

CRA (Level II)

Thermo Fisher ScientificFinland
Full-time
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life - enabling our customers to make the ...Show moreLast updated: 30+ days ago
Car body mechanic in Finland

Car body mechanic in Finland

Junta de Castilla y LeónCar body mechanic in Finland
We are looking for competent and experienced car body mechanics.We value versatile damage repair work experience.We are looking for an entrepreneurial team player who knows how to work together.Goo...Show moreLast updated: 30+ days ago
Sr Program Specialist

Sr Program Specialist

HoneywellFinland, Finland
As a Senior Program Specialist at Honeywell, you will be at the forefront of project management excellence, ensuring successful project delivery from inception to completion.Your key responsibiliti...Show moreLast updated: 30+ days ago
Manager Statistical Programming

Manager Statistical Programming

SEC Life SciencesFinland
We are partnered with a boundary-pushing organisation dedicated to improving lives through innovative healthcare solutions. With over 100 years of heritage in the pharmaceutical sector, their missio...Show moreLast updated: 30+ days ago
Energy & Sustainability Solution SpecialistPoland, Estonia, Croatia, Denmark, Germany, United Kingdom, Norway, Sweden, FinlandSales and Marketing.

Energy & Sustainability Solution SpecialistPoland, Estonia, Croatia, Denmark, Germany, United Kingdom, Norway, Sweden, FinlandSales and Marketing.

EleksFinland
ELEKS Sales (EU, DACH and NORDICS) is looking for an Energy & Sustainability Solution Specialist in Germany, Nordics, the UK, Poland, Croatia or Estonia. The Energy & Sustainability team at ELEKS is...Show moreLast updated: 30+ days ago
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Customer Success Unit Leader

Customer Success Unit Leader

MicrosoftFinland
30+ days ago
Job description

Overview

This is a Leadership role part of the Country General Manager board and highly collaborative role responsible for building a culture of technical intensity and customer focus team, with the prevailing business priority being the customers’ successful adoption and productive use of Microsoft cloud technologies and offerings.

Qualifications

Bachelor's Degree in Business Management, Engineering, or related field AND several years experience in technology leadership, consulting / professional services, product strategy, business leadership, sales, or directly within Customer Success

o OR Master's Degree in Business Management, Engineering, or related field AND years experience in technology leadership, consulting / professional services, product strategy, business leadership, sales, or directly within Customer Success

o OR equivalent experience.

Responsibilities

People Management

  • Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
  • Model - Live our culture; Embody our values; Practice our leadership principles.
  • Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
  • Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Technical Leadership

  • Leverages credibility and expertise to act as executive-level technical sponsor and leader for customers and partner ecosystem to continuously evolve and grow through the digital transformation journey (e.g., increase usage / consumption to drive customer expansion, upsell and renewal recapture rates). Provides area / global thought leadership for technical integration and innovation with the area leadership team. Creates culture of technical community engagement with customers and partners to influence actions and results at senior and executive levels of their organizations. Drives technical executive sponsorship with the customer and partner and influences strategy for regional scale. Leads critical engagements with customer and partner senior leadership, providing executive support for the Customer Success Unit (CSU) team to align operational plans with the organization's strategies to drive customer and partner obsession.
  • Builds and maintains a network with senior technical decision makers (e.g., Chief Information Officer, Chief Technology Officer, Chief Architect, technical fellows) to provide technical and operational guidance on technology trends and accelerate continuous cloud adoption at scale. Leverages deep technical knowledge,
  • technical resources (e.g., Cloud Solution Architects), and peer connections to establish and elevate trusted and influential relationships with customer decision makers (e.g., Chief Executive-level) for large and / or high-impact (e.g., highest consuming) customers to drive customer adoption.

  • Advocates to drive customer technical requirements with corporate product and engineering teams. Creates an internal feedback loop to drive broad, systemic continuous improvement for customers across Microsoft (e.g., security, product support). Leverages and creates customer and employee forums for open feedback and collaboration across teams. Invests in building and maintaining a strong network with corporate engineers to quickly meet customer and partner needs.
  • Serves as an expert / spokesperson, as appropriate around key technical, operational and customer success topics (e.g., product / service lifecycle, customer perspective) to influence and drive recognition for Microsoft solutions and brands by speaking at events, having an active presence on social media platforms, and encouraging organizational participation. Leverages subject matter expertise to be and influencial voice in the area / globally, clarifying technical and operational questions and technology position. Supports Customer Success Unit (CSU) community-building internally and externally by providing community thought leadership and orchestrating with professional network to promote learning.
  • Business Leadership

  • Cultivates an active, global network of partners through orchestration with Global Partner Solutions (GPS) in the area / globally to drive consumption, usage, and deliver customer value. Builds on their social and professional network and establishes a collaborative, customer-focused relationship with partners to ensure customers are supported by partners. Shares a vision to guide orchestration across Solution Areas and stakeholders (e.g., Specialist Team Unit [STU], Customer Success Unit [CSU], Account Team Unit [ATU], Global Partner Solutions [GPS] within the subsidiary / area / region) to drive usage and consumption outcomes. Engages partners in consumption reviews to review progress and pipeline. Takes accountability for owning customer engagement in order to drive the growth of cloud services.
  • Leverages integrated Services, consumption and support businesses to scale and grow commercial deployments across the area / globally (as appropriate to scope). Facilitates the model and leads comprehensive integration of Services resources to deliver on comprehensive consumption execution model. Facilitates value realization through the accountability of the end-to-end Customer Success
  • business, including consumption, unified support, and resource management. Ensures business financial performance realization across the area / globally (as appropriate to scope) through an emphasis on operational excellence and rigor (e.g., pipeline management, execution, ownership of customer journey). Manages levers across the area / globally (as appropriate to scope) to drive financial performance across the business (e.g., consumption and usage, unified consumed revenue, delivery mix). Shapes execution strategy across the area / globally (as appropriate to scope) within standards and constraints to realize vision and maximize consumption and usage growth.

  • Provides leadership to define the execution plan to connect sales planning and execution through delivery planning and execution, aligned with customer and business priorities to achieve consumption and usage targets. Provides strategic leadership on value-based delivery to grow consumption and usage for the area / globally by emphasizing the importance of adoption economics and customer value. Ensures establishment and delivery of Customer Success and major incident response plans by driving collaboration across the area / globally (e.g., Services, partners, Customer Success Unit team, Account Team Unit, Solution Team Unit, Engineering), engaging with customers to elicit feedback and agreement (e.g., sign off), and ensuring integration with the broader account plan process. Participates in area and global business rhythms to represent the business, including resolution of issues and requests. Leads team through sales customer planning and delivery execution at the area level / globally (as appropriate). Drives pipeline excellence / management to ensure customer priorities and revenue / financial targets are met at the area level / globally (as appropriate). Leverages Unified Support to drive consumption and usage at the area level / globally (as appropriate).
  • Business Execution

  • Engages with Microsoft and partner resources to ensure awareness and understanding of Customer Success organization and roles within their area / globally. Leads internal cadences to ensure coverage of Customer Success resources for customers. Grows advocacy and loyalty for Customer Success Management (CSM) and Cloud Soluiton Architecture (CSA) practices across the area / globally, and secures the positioning of the roles toward internal and external stakeholders. Ensures the team is orchestrating Microsoft teams to deliver on customer consumption plans.
  • Drives consumption and usage rigor and discipline by developing and leading inclusive and regular rhythm of business (ROB) processes for a large subsidiary. Delivers on business commitments, collect performance data, report performance
  • to Global Lead and Strategy Team, and informs future plans and decisions (e.g., forecasting, anticipated barriers). Leads a coaching rhythm in alignment to Microsoft's coaching framework and worldwide rhythym framework practices, integrated both locally and with Corporate.

  • Creates culture to drive operational and pipeline excellence, with particular focus on the key performance indicators (KPIs) covering operating model metrics (e.g., growth, velocity, efficiency, resource allocation) to ensure consistent execution against strategy. Escalates to ensure removal of blockers related to the customer business and / or internal processes to deliver technical and operational excellence in Customer Success teams and accelerate customer adoption. Leads area-level / global-level rhythm of business (ROB) and instills a sense of urgency for strategic agility through other leaders. Identifies widespread or global patterns in blockers and develops strategies to resolve and prevent them in the future. Assesses and prioritizes high-impact technical blockers, and coaches team to enable resolution. Leverages systems for identifying leading and lagging indicators of success across customer success pipeline at the area / regional level (as appropriate). Drives area / regional accountability (as appropriate) to identify gaps in execution leading to optimizing customer success delivery for value realization.
  • Drives customer engagement by ensuring implementation and growth of a predictable and scalable customer engagement model across all enterprise accounts (e.g., Strategic, Major) for the area / globally, leveraging global delivery and Customer Success Unit (CSU) resources, partners, and Microsoft Services. Drives large team of leaders to ensure customers achieve desired business outcomes and optimization of their investment. Ensures the organization expands learning on new adoption frameworks and new platform capabilities that cross both technical and business value conversations. Ensures the team identifies the right partners to delivery and execute on customer vision.
  • People Leadership

  • Facilitates integrated resource execution to accelerate growth and consumption and usage. Ensures alignment and commitment across Microsoft resources pools (e.g., Engineering, Global Black Belts, End Customer Investment Funds, Marketing and Operations) for the area / globally to ensure seamless hand-offs between internal customer facing organizations. Leverages internal network to work across groups, influence stakeholders, resolve escalated issues (e.g., Executive Vice President, Corporate Vice President-level), manage risk, and create consistency of execution and a positive experience for the customer. Maximizes the yield and return on interest (ROI) of Customer Success Unit (CSU) resources at the area
  • level / globally (as appropriate) by aligning resources to the highest impact opportunities and engagements and leading delivery excellence initiatives to optimize business impact.

  • Inspires and fosters a culture of customer obsession, technical intensity, inclusivity of thought, operational excellence, and cross-team collaboration to shape the end-to-end customer experience. Encourages and empowers teams to share learnings, calibrate on challenges and trends, and leverage pre-existing resources to promote community sharing across the subsidiary. Coaches team to create and sustain value and trust with customers by leading them towards value realization based on subject matter expertise, respectfully challenging their decisions and / or areas for improvement, explaining cost impacts, project context, operational implications, business impact, etc. , and encouraging them to consider alternative approaches as appropriate. Drives accountability of the customer success team to deliver on consumption plan(s) targets.
  • Creates a learning culture across the Enterprise Operating Unit (EOU) in an area / globally that feeds technical and operational leadership and business value capabilities (e.g., technical readiness agenda), enables collaboration and continuous learning, and promotes intellectual curiosity, participation and effective use of resources.
  • Proactively fosters collaboration within Microsoft by helping Customer Success Account Manager (CSAM), Customer Success Manager (CSM) and Cloud Solution Architect (CSA) resources connect to relevant Microsoft stakeholders and build relationships across the organization and worldwide CSU community, when appropriate. Leads by example by bringing in other functions (e.g., Engineering, Global Black Belt) to act on Customer Success qualified leads or expansion opportunities. Drives and oversees change and enables team to succeed through rapid change by communicating the strategy behind the changes, leading the team through change, and championing the adoption to accelerate outcomes.
  • Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect