Client Services Specialist, Swedish speaking Espoo, Finland

Overview

Are you passionate about customer service? Do you want to be part of a global organization at the forefront of life sciences and healthcare? If so, we’d love to hear from you.

Blueprint Genetics, a Quest Diagnostics company, is a clinical genetic testing company aiming to bring genetic knowledge to mainstream healthcare. We want to improve the lives of individuals and families affected by inherited diseases. We are looking for a highly motivated, social and proactive team player to join our customer service team as a Client Services Specialist.

We are looking for you, who wants to make a difference

We work with hundreds of clinics around the globe and the quality of our genetic testing has been praised by many of the world’s leading medical centres. We are committed to providing clinicians and their patients with comprehensive, high-quality tools and resources for diagnostics of genetic conditions. Our Client Services Team plays a pivotal role in this effort.

Our global team consists of ~20 energetic customer communication professionals with strong expertise in our genetic testing services. They are the main support for our customers, collaborating with Laboratory, Production, Clinical Interpretation, Marketing and Sales teams across the organization.

Responsibilities

Job description

In this position your primary goal is to offer world-class customer support to our clients and ensure that our delivery process runs smoothly. With e-mail and phone as your main work tools, you will answer questions concerning our products, ordering, sample requirements and clinical statements. You will also take care of order processing, quality control and maintaining records in relevant IT systems. You will use your basic knowledge of genetics to support our customers, and your organized approach to work will help you manage and plan your day efficiently.

You will join our global client services team spread across Finland, Canada and the United States. This role reports to the Senior Manager of Global Client Services in Espoo, Finland. This is a full-time, fixed-term position until 30 August 2026.

Qualifications

We are looking for a person who is passionate about creating a great customer experience. An interest in Life Sciences (e.g., through studies) is helpful, but most importantly you are eager to learn about our products and services. You are a true team player who can work proactively yet independently across teams. You have excellent communication skills and can provide high-level service in English, Swedish and Finnish. You excel in a fast-paced and evolving environment, staying focused and productive amid interruptions, and you maintain motivation through routine back-office tasks. You handle tricky client queries as opportunities to learn and we provide on-the-job training with strong support from the Client Services team.

• A vocational or bachelor’s degree preferably in Life Sciences or a relevant field
• 1-2 years of experience in a demanding customer service position, and enthusiasm to develop in this area
• Professional level language skills in English, Swedish and Finnish
• Spanish, French, or Hebrew language skills are an advantage; other language skills are assets
• Excellent problem-solving skills and a results-oriented mindset with strong attention to detail
• Previous work experience in a medical or life science environment is an advantage
• Ability to work on-site at our Keilaniemi, Espoo office

What we offer

At Blueprint Genetics you’ll be part of a team driven by a meaningful purpose – making a real difference by improving the lives of patients and families affected by inherited diseases. We offer a friendly, flexible and multicultural work environment with great people from different fields of expertise. You will have the opportunity to work in a highly collaborative and evolving environment, where you can learn and grow with the company.

How to apply

If this sounds like you, please submit your application and CV by September 28, 2025. Interviews will take place during the open application period and the position will be filled as soon as a suitable candidate is found. We hope to hear from you soon!

For more information about the position, please contact the hiring manager Anette Iso-Mustajärvi at or by mobile on 16.9. at 16-16 : 30 (EET) or 19.9. at 13-14 (EET).

Who we are

Blueprint Genetics is a Quest Diagnostics company. Quest Diagnostics, a Fortune 500 company, is the world’s leading provider of diagnostic information services.

#J-18808-Ljbffr