ServiceNow Architect

Join to apply for the ServiceNow Architect role at CapgeminiChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible.We are looking for an experienced and motivated ServiceNow Architect to join our team. In this role, you will be responsible for designing, developing, and maintaining the ServiceNow platform, ensuring its efficient use and continuous improvement within our organization.About the role : Design and implement ServiceNow solutions to meet business needsDevelop and maintain customer ServiceNow environments (e.g., ITSM, ITOM, SPM, HR, CSM)Gather requirements and define technical solutions in collaboration with stakeholdersProvide technical support and guidance to the development teamEnsure that solutions are scalable, secure, and performantApply best practices and development standards in ServiceNow environmentsMentor colleagues and recommend cost-effective solutions that leverage the customer's licensed functionalities and platform capabilitiesKeep up-to-date with ServiceNow updates and recommend the adoption of new features according to customer needsCollaborate closely with customers to develop innovative solutions to support their businessBe responsible for platform design and enable process digitalization through automation and workflow functionsDesign a functional and customer-centric CMDB solution and ensure its integration with Discovery and external data sources. Understand CMDB Governance principlesSupport the Pre-Sales team and participate in RFI and RFP processes as a technical expert (SME)To succeed in this role, we expect you to have : Solid, practical experience with ITIL Service Management processes and their applicationSeveral years of experience with ServiceNow platform design, development, testing, deployment, and maintenance, as well as integrationsServiceNow Certified System Administrator certification. Additional certifications (e.g., ServiceNow University paths) are considered an advantageExcellent communication and interpersonal skillsAbility to think critically, work independently, and collaborate in a team as neededExperience with supply chain management and ensuring service qualityBackground in agile methodologies (Agile / Scrum) and their best practicesGood understanding of web-based, service-based, and enterprise-level architectures, as well as experience with system integrations (ServiceNow and others)Certification as a ServiceNow Architect or Developer (e.g., Certified Application Developer) is an advantageExperience with ITIL processes is considered an advantageWhat we offer : Capgemini is one of the world's leading consulting and technology services providers. As part of our team, you will have the opportunity to participate in significant system projects that have a major impact on people's daily lives. We want our employees to grow and develop with us and enjoy their work – we work for this every day. Our culture is strongly based on collaboration and helping others.You will also have the opportunity to build your future as you see it, and we will support you on your journey with well-planned career networks and development paths. You will receive help and support for your work, as well as a job where you can utilize your skills and take real responsibility.Continuous learning : a global learning platform that provides access to over 250,000 courses or certifications (Coursera, Pluralsight, Harvard Spark, etc.)Modern office spaces in Ruoholahti and Lappeenranta. Our Ruoholahti office features a spa and wellness area available for free use, including a swimming pool, sauna, gym, and yoga studioLunch benefits and comprehensive wellness benefits (Edenred), which can be used for sports and cultural services, massages, commute, or dental careA fair and equal career management program and a unique expert network to learn fromActive sports and hobby opportunities with colleagues, including floorball, basketball, skiing, and board gamesAre you interested?Tell us more about yourself and your skills in the form of a CV and / or application letter, and send your application to us as soon as possible. We review applications during the application period and proceed with the process as soon as a suitable person is found. Our recruitment process may include background checks, such as security clearance, identity verification, etc.For more information about the role, team, and nature of the work, please contact ServiceNow Manager Samuli Salminen at more information about the process, culture, and way of working, please contact Senior Talent Acquisition Specialist Suvi Suonpää at the future you want.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

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