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Finnish Speaking Remote Support Specialist
Finnish Speaking Remote Support SpecialistPatrique Mercier Recruitment By Nellie • FI
Finnish Speaking Remote Support Specialist

Finnish Speaking Remote Support Specialist

Patrique Mercier Recruitment By Nellie • FI
30+ days ago
Job type
  • Quick Apply
Job description

Patrique Mercier Recruitment FR is thrilled to present an opportunity for a Finnish Speaking Remote Support Specialist. This role is ideal for individuals who are passionate about delivering exceptional customer service and technical support to Finnish-speaking clients. As a remote support specialist, you will be instrumental in ensuring a smooth customer experience by addressing inquiries and technical challenges efficiently.


Responsibilities

  • Provide high-quality support to Finnish-speaking customers through remote communication channels such as phone, email, and chat.
  • Diagnose and resolve a range of technical issues related to software and hardware products.
  • Guide customers through troubleshooting steps and provide clear and effective solutions.
  • Document all support interactions accurately in the support management system, maintaining comprehensive records.
  • Collaborate with technical teams to escalate and effectively resolve complex issues.
  • Follow up with clients to ensure their issues are fully resolved and to assess satisfaction with the support provided.
  • Stay informed about product updates and industry trends to provide knowledgeable and effective support.

Requirements

  • Fluency in Finnish and English, with strong communication skills both verbally and in writing.
  • Previous experience in customer service or technical support is preferred.
  • Strong problem-solving skills and the ability to troubleshoot effectively.
  • Exceptional customer service orientation and interpersonal abilities.
  • Familiarity with remote support tools and experience with CRM systems is a plus.
  • Ability to work independently while managing multiple tasks in a remote environment.
  • A keen interest in technology and a desire for continuous professional development in the tech industry.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
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Finnish Speaking Remote Support Specialist • FI

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