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Job in Germany : IT employee (m / f / d) in the area of service and IT support

Justus-Liebig-Universität Gießenfinland

22 days ago

Job description

Hochschulrechenzentrum (HRZ) - We are the IT competence and service center of Justus Liebig University Giessen (JLU). Whether data processing, infrastructure or telecommunications supply - we enable around 26,500 students and 5,700 employees to advance science and research for society every day. This makes us the technical nervous system of the university - you too can become a part of it.

Strengthen our HRZ from the next possible date limited until 31.12.2030 in full-time as

IT employee (m / f / d)

in the area of service and IT support

Your environment

The HRZ enables tomorrow's discoveries with today's IT - join us in the "Service" team. Here you will become part of our IT service structure and work in a customer-oriented manner. As part of our first-level support, you will advise our users by phone, email and in direct discussions and promote the further development of services in administration, research and teaching.

Your tasks at a glance

User support by telephone, e-mail and direct contact
User account and authorization management
Collaboration in the university's central print service

Your qualifications and skills

Completed vocational training in the IT sector or comparable vocational training

Good knowledge of common hardware (PCs, notebooks, printers, tablets and smartphones) and their operating systems such as Windows, MacOS, Linux, iOS, Android

Good knowledge of issue tracking systems

Basic knowledge of standard application software (MS Office, e-mail clients, web browsers) and IT services (e-mail, web, file & print services)

Basic knowledge of network technology

Analytical thinking and results-oriented way of working

High service orientation, very good communication skills, especially in target group-oriented communication

Willingness to undergo continuous further training and ability to work in a team

Very good German and good written and spoken English language skills

Class B driving license

Willingness to work in alternating shifts

Our offer to you

A fulfilling job with added value for society and a diversified portfolio

Secure jobs with flexible working and flexitime arrangements in a committed and open-minded team

A wide range of family, health and sports offers plus LandesTicket Hessen and free parking spaces

More than 100 seminars, workshops and e-learning courses as well as specialist and individually plannable IT training courses

Remuneration according to pay group 8 of the Hesse collective agreement (TV-H), company pension scheme, child allowance as well as (collectively agreed) bonuses and special payments

JLU sees itself as a family-friendly university. Applicants with children are welcome. Voluntary work is encouraged in Hessen. If you are involved in voluntary work, please indicate this in your application documents if the voluntary work is conducive to the intended activity. Applications from severely disabled persons will be given preference if they are equally suitable. A division of the position into two half-time positions is generally possible in accordance with the Hessian Equal Opportunities Act.

If you have any further questions, please contact Ms. Rebecca Köhl by telephone (0641 / 99-13005).

Do you want to break new ground with us?

Apply via our online form by 16.01.2025, quoting the reference number 764 / Z. We look forward to receiving your application.

Would you like to find out more about jobs & careers at JLU? Convince yourself of our employer benefits at www.uni-giessen.de / karriere.