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Finnish Speaking Customer Support for Social Media

Finnish Speaking Customer Support for Social Media

Patrique Mercier Recruitment By NellieFI
30+ days ago
Job type
  • Quick Apply
Job description

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with exciting job opportunities. We are currently seeking a Finnish Speaking Customer Support Representative for Social Media. This role is ideal for individuals who are enthusiastic about social media and customer service and wish to assist Finnish-speaking clients in navigating their social media inquiries and issues.

Responsibilities

  • Provide outstanding customer support to Finnish-speaking clients through social media platforms, handling inquiries and resolving issues promptly.
  • Assist customers with questions about product features, account management, and user experience on social media applications.
  • Monitor social media channels for customer feedback and engage with users to enhance their experience.
  • Document customer interactions accurately and track issues to ensure proper follow-up.
  • Collaborate with marketing and product teams to address customer needs and report on social media trends.
  • Stay updated on the latest social media trends, platform updates, and policies to provide knowledgeable assistance.
  • Gather feedback from customers to support improvements in service quality and product features.

Requirements

  • Fluency in Finnish and English, both written and spoken.
  • Previous experience in customer support, preferably in social media or digital communication.
  • Strong understanding of social media platforms and their functionalities.
  • Excellent communication skills with a focus on providing a positive customer experience.
  • Detail-oriented with the ability to manage multiple inquiries simultaneously.
  • Proficient in using social media management tools and CRM systems.
  • Ability to work flexible hours, including evenings and weekends when necessary.

    • Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Free Greek Lessons, discounts and other perks
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    Finnish Speaking For • FI