Regional Courier Supply Planner, Nordics

Storm is coming! Over the past years, we have built a central sales & operations planning methodology and process to secure healthy supply throughout the year. As we keep developing tools and capabilities to improve the way we do forecasting and planning (from Gsheets to dedicated tooling), acquisition and activation (e.g. referrals, funnel activation, reactivation campaigns), and intraday planning & management (e.g. weather alerts, estimate buffers, activation bonuses), the landscape becomes more complex to manage. Hence we are building a central specialized team to own courier supply management across all Wolt countries.

To succeed in the goal of making supply a non-issue in all Wolt countries, we are now looking for regional courier supply planners, to support the regional leads in our larger regions. You are part of the global team that continues to generate deeper knowledge and capabilities, while maintaining strong collaboration with key stakeholders in your region (especially local Head of Operations and Operations Managers) to align on strategic direction and ensuring local context is always considered.

The role is highly analytical, and requires strong operational rigor and structured approach to manage planning for a large scope of countries and cities. Success in this role also requires ability to efficiently collaborate and align with Operations Managers, local onboarding teams, marketing, and analytics teams. A great candidate does not settle with running numbers, but is ready to roll up their sleeves and look for opportunities beyond the obvious.

What You'll Be Doing

• Plan & execute : Supporting the regional lead in creating operational forecasts, supply plans, and application targets for your region considering both global and local knowledge, such as holidays, special events, and changing weather conditions
• Monitor & course-correct : Weekly and daily monitoring of KPIs and plan performance, and executing necessary corrective actions, e.g. activating applicants to convert faster, engaging existing courier pool to deliver more, or reactivating inactive couriers
• Collaborate : with local operations teams and central teams on KPI performance, supply plans, and improvement actions progress
• Roll out new initiatives and ways of working : Conducting tests in e.g. planning, courier acquisition, onboarding performance, courier activation, and customer satisfaction. Support in implementation of global improvement initiative roll-outs

You will report to the Regional Courier Supply lead. Location : any country in the region.

Our humble expectations