(Senior) Product Manager, 24 / 7 Transparency

KONE Technology and Innovation Unit (KTI)  is where the magic happens at KONE. It's where we combine the physical world – escalators and elevators – with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are based on emerging technologies.

KONE R&D brings together top talent from different disciplines into an industry-leading product and technology organization. We thrive in solving complex customer challenges, connecting legacy with the latest technologies, across hardware and software engineering. In fact, roughly half of our R&D roles are in software. Agile ways of working mean that we are better able to meet our customers’ rapidly evolving needs for speed and innovation, in a global environment.

R&D unit in KTI is responsible for developing digital services at KONE. It’s the development engine for our Digital Services such as , and

We are now looking for a

Senior) Product Manager, 24 / 7 Transparency

to lead Transparency customer value development in 24 / 7 Connected Services at Espoo / Hyvinkää Finland.

What is our challenge for you?

We have connected hundreds of thousands customer elevators and escalators into our intelligent KONE 24 / 7 Connected Services and scaling rapidly. Our total equipment maintenance portfolio is close to 1.5M units. Service gathers in real-time data from equipment and utilizes all other relevant data from our various data sources to predict and prevent the upcoming equipment failures. We want that we can identify and fix the problems even before they are visible for customers and end-users. One of our customer values is Transparency – it means we want to continuously communicate the value generated to customers in various channels and with great User Experience. We also want to continuously innovate new channels and concepts for value communication e.g. through APIs. Please read more about 24 / 7 Connected Services from .

Keeping the customer in the know of the equipment condition and status, as well as clearly proofing the value for customers in all channels is a continuously evolving challenge we want to continue solving.

This is a real challenge for a User Experience, data and analytics driven product leader with a proven track record of developing intelligent products with significant business outcomes.

What can we offer for you?

By joining our Predictive and Remote Maintenance Tribe, you will get into fully global environment with real purpose. We do work according to the Agile principles and follow scrum in our practices. Team is located in two different countries and in addition to Product Manager, team has Technical Lead, Scrum Masters and SW developers.

With 24 / 7 Connected Services we are making sure that increasingly demanding People Flow within the cities is fluent and the everyday life of people is uninterrupted. This also provides individual learning opportunities in a truly global environment. We have a relaxed atmosphere where respect of the individual has high importance. We emphasize working together in the teams and we also understand that proper work-life balance is important to deliver results in a long run. Instead of giving tasks to be executed, we give our product teams hard problems to be solved.

To succeed in this role :

You have strong digital product management experience and proof in an international environment

You have solid agile leadership skills and proof on leading making iconic customer facing products

You have strong digital acumen and knowledge of key digital technologies (cloud, data, analytics, UX / UI, APIs and digital services) emphasis being on User Experience and customer value communication

You possess strong business mind and capability to quantify customer value and business benefits for R&D-efforts

You are data-savvy and KPI driven, you use data, data analysis and related tools (e.g. Qlik) in your daily decision making

You are an inspiring communicator

You have great collaboration skills across R&D and business stakeholders being able to cut through organizational boundaries and complexities

The desired candidate will have :

Minimum of 5+ years of demonstrated digital product leadership experience with proven track record of success stories

Demonstrated skills of the techniques and methods of modern product discovery and product delivery

Agile leadership experience in practice

Background in high-tech companies working with UI / UX, customer channels, data, analytics and AI on a daily basis

Concrete proof with results on leading the development of data-driven products

Experience in working in international multisite environment with high performing technology business

Proven ability to engage with developers, designers, and company leaders in an inspiring, constructive and collaborative relationship

Proven experience on leading and scaling successfully digital analytics driven, customer-facing products in global scale

For additional information please contact : Mikko Aro (Director, Product Management and Strategy) tel. +358 40 844 3400 on Tuesday October 15th between 10-11o’clock EET or

We offer

KONE’s biggest R&D globally is in Hyvinkää, Finland. We offer flexible working time, remote working opportunities and we also support commuting to work. In this role, you can work from our Espoo office as a primary location, if that's more convenient location for you.

Want to join the #PeopleFlow?

If you think this could be your next inspiring challenge, please submit your application as soon as possible via our Careers-site latest by October 20th, 2024.

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